OUR SERVICES AND CAPABILITIES

We create personal, confidential travel profiles for all of our travelers

• Profiles securely store vital information such as name as it appears on your government ID, birth date, correct address, telephone number, credit card information, seat and special meal requests and frequent flyer numbers. Hotel and car rental preferences and member numbers are also securely stored in our system.

• We enroll our customers in the Delta Airlines SKYBONUS program, which will give your company additional reward points good for free travel, first class upgrades and Sky Club access. This is a company wide program that is above and beyond the normal SkyMiles program.

The most advanced and capable reservation system on the market today

• AMADEUS reservation system is internationally recognized as a world leader in schedule availability and fare pricing. Our system gives us the best pricing and ticketing package in the industry. Over 13 million fares, both domestic and international, make up our comprehensive database. Information is current and accurate. AMADEUS AUTOMATICALLY matches fare rules to booked itineraries. Fares are updated every business day. Our agents always check all standard and promotional fares as well as consolidators, wholesalers and other websites to obtain the best prices available to your destination.

• Our system allows us to access all records in a category such as airline, flight number or travel date. This allows us to respond to schedule changes fare increases, fare wars or other factors that may affect your reservation.

Tickets issued worldwide

§       Electronic ticketing assures tickets can be issued anywhere in the world within  a matter of minutes.  

Ticket delivery

§       From daily office delivery to Electronic ticket services, documents will be WHERE you need them WHEN you need them. In an emergency, we will deliver travel documents within one hour in the Twin Cities metropolitan area.   

Routing people from home cities

§       Our reservation system automatically displays over 150,000 city pairs to make the best possible connections when direct flights are not available.  

Computerized waitlist clearance 

•  Automated lowest fare check and preferred seat assignments and waitlist clearance are manually monitored by our agents to assure quality control and best seat availability for your booking.

Lowest fare audit

§       Our agents continually audit your reservation to assure you are getting the lowest available airfares and that your employees are complying with your company’s travel policy.  

We are capable of assisting with visa and passports

§         A visa or passport can be expedited within 24 hours when necessary.  We have access to the most current up-to-date immigration source available, including entry, health and import requirements throughout the world.  

We negotiate discounts and contracts with air, car, and hotel vendors

§         We work with all airlines in negotiating special discounts for all group travelers and higher volume business travel. 

§         Our comprehensive hotel program provides availability and preferred rates at over 11,000 properties worldwide.  You receive confirmation and cancellation numbers plus verification of guarantee and deposit information.   

§         Our exceptional car rental program not only provides confirmation from over 22 major car rental companies, it has the capability to price shop, which helps you determine the least expensive rates for all rental companies at a specific location. 

§         We can arrange customized chauffeured limousine service that provides multilingual drivers throughout the world.  

Travel insurance available

§         All forms of travel insurance: life, health, baggage, trip interruption and cancellation insurance can be handled at the time of your reservation.  

REPORTING 

Our TRAVCOM SYSTEM of accounting and management information is directly interfaced with our AMADEUS RESERVATION SYSTEM.  This allows us to sort accounting information in any manner you require.  We can give you reports broken down by traveler, department number, job number, cost center, destination, carrier or any other type of breakdown you may require.  

The following are samples of reports that are available on a monthly basis:  

• Corporate Report (A report designed to YOUR specifications that recaps all usage)

• Savings Report (A report comparing the actual fare secured for the passenger to the standard coach fare with an explanation of each best fare deviation)

• Destination Report

• Validation Report (An analysis of usage by airline)

• Hotel Report

• Car Report