OUR SERVICES AND CAPABILITIES

We create personal, confidential travel profiles for all of our travelers

• Profiles contain vital information such as correct spelling of name, correct address, telephone number, credit card information, seat and special meal requests, preferred silver, gold and platinum status.  Hotel and car rental preferences are stored in our computers and can be accessed by any agent you may deal with.

• We enroll our customers in the Northwest Airlines BIZ PERKS program, which will give your company additional frequent flyer points good for free travel, first class upgrades and WorldClub access. This is a company wide program that is above and beyond the normal frequent flyer program.

The most advanced and capable reservation system on the market today

• NORTHWEST WORLDSPAN reservation system is internationally recognized as a world leader in schedule availability and fare pricing.  Our computers maintain schedules for hundreds of airlines, both domestic and international.  HOURLY schedule and airfare updates keep our system the most current available to the industry.

• Our computers give us the best pricing and ticketing package in the industry.  Over 13 million fares, both domestic and international, make up our comprehensive database.  Information is current and accurate.  WORLDSPAN AUTOMATICALLY matches fare rules to book itineraries.  Fares are updated every business day.  Our agents always check all standard and promotional fares as well as charters, consolidators and wholesalers to obtain the best prices available to your destination.

• Our computer allows us to access all records in a category such as airline, flight number or travel date.  This allows us to respond to fare increases, airline strikes, fare wars or other factors that may affect your reservation.

Tickets issued worldwide

§         Prepaid airline tickets along with Electronic ticketing assures tickets can be issued anywhere in the world within one hour.  

Ticket delivery

§         From daily office delivery to Electronic ticket services, tickets will be WHERE you need them WHEN you need them. In an emergency, we will deliver tickets within one hour in the Twin Cities metropolitan area, which is particularly helpful for last minute international travel.   

Routing people from home cities

§         Our airline computer automatically displays over 150,000 city pairs to make the best possible connections when direct flights are not available.  

Computerized waitlist clearance 

• Our agents continually check computerized waitlist clearance to assure quality control of your bookings along with automated lowest fare check and preferred seat assignments.

Lowest fare audit

§         Our agents continually audit your reservation to assure you are getting the lowest available airfares and that your employees are complying with your company’s travel policy.  

We are capable of assisting with visa and passports

§         A visa or passport can be expedited within 24 hours when necessary.  We have access to the most current up-to-date immigration source available, including entry, health and import requirements throughout the world.  

We negotiate discounts and contracts with air, car, and hotel vendors

§         We work with all airlines in negotiating special discounts for all group travelers. 

§         Our comprehensive hotel program provides availability and preferred rates at over 11,000 properties worldwide.  You receive confirmation and cancellation numbers plus verification of guarantee and deposit information.   

§         Our exceptional car rental program not only provides confirmation from over 22 major car rental companies, it has the capability to price shop, which helps you determine the least expensive rates for all rental companies at a specific location. 

§         We can arrange customized chauffeured limousine service that provides multilingual drivers throughout the world.  

Travel insurance available

§         All forms of travel insurance: life, health, baggage, trip interruption and cancellation insurance can be handled at the time of your reservation.  

REPORTING 

Our TRAVCOM SYSTEM of accounting and management information is directly interfaced with our WORLDSPAN RESERVATION SYSTEM.  This allows us to sort accounting information in any manner you require.  We can give you reports broken down by traveler, department number, job number, cost center, destination, carrier or any other type of breakdown you may require.  

The following are samples of reports that are available on a monthly basis:  

• Corporate Report (A report designed to YOUR specifications that recaps all usage)

• Savings Report (A report comparing the actual fare secured for the passenger to the standard coach fare with an explanation of each best fare deviation)

• Destination Report

• Validation Report (An analysis of usage by airline)

• Hotel Report

• Car Report